Returns & Exchanges
Your satisfaction matters to us. Please read our returns and exchanges policy before sending a request, so we can guide you to the right next step.
Our Returns Policy
Clear, simple rules that protect both you and our other customers' hygiene and product quality.
Return Window
Please submit your return or exchange request within 3 days of receiving your order. Requests sent after this period cannot be accepted.
Unused Products in Original Condition
If your product has not been used or tested, and is in its original box and packaging, you may request a return or exchange.
- Contact us within 3 days of receiving your order
- Share clear photos showing the product is unused and undamaged
- Our team will review and confirm the next step if approved
Used or Tested Products
For hygiene reasons, cosmetics that have been used, tested, or sampled cannot be returned or exchanged. This includes:
- Lipsticks that have been applied, swatched, or wound up from the tube
- Eyeshadow, blush, foundation that has been used, swatched, or sampled
- Mascara, eyeliner or lip gloss with the brush or applicator removed
- Skincare with broken safety seals or activated pumps
Non Returnable Items
- Products that have been opened, used, or tested in any way
- Items requested for return after the 3 day window
- Items without proof of purchase
- Sale or promotional items, unless otherwise stated
How to Request a Return
Four simple steps to start your return or exchange request. Our team will guide you from there.
Contact us within 3 days
Reach out by WhatsApp within 3 days of receiving your order with your name, order number, and reason for return.
Send clear photos
Share photos of the product, original packaging, and any visible issue. The clearer the photos, the faster we can review.
We review your request
Our team will review your request individually based on the product condition and the details you share with us.
Approved or declined
If approved, we will guide you through the return or exchange process. If declined, we will explain the reason clearly.
Please Note
Returns and exchanges are reviewed on a case by case basis. Approval depends on the product condition, hygiene status, and the details shared with us. We review each request individually to ensure fair outcomes for all our customers.
Start your return request
Ready to request a return or exchange? Send us a message on WhatsApp with your order details and clear photos, and we will guide you through the next steps.
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